About the project
The assistant understands spoken requests, carries a natural conversation, and resolves common customer support issues without making people wait for an agent.
With thousands of daily interactions, the focus was reliability rather than a demo: deciding what the assistant can solve, when it should ask for context, and when it must hand the conversation to a person.
My work sat between AI product and customer support: conversation flows, tone of voice, automation boundaries, human handoffs, and the overall customer experience.
Built on ElevenLabs, the assistant lets customers speak naturally, answers with follow-up questions, and helps resolve straightforward requests entirely through a voice interface.